Antoniadou, Marilena; Sandiford, Peter John; Wright, Gillian - In: Individual, relational, and contextual dynamics of emotions, (pp. 271-297). 2018
This chapter explores the meanings that human service workers employed in the airline industry and in higher education give to workplace fear, the ways it is expressed, and perceptions of its consequences. The findings reveal that fear is not a wholly “negative” emotion, as it can contribute...