This Book distills the essential lessons learned from extensive consulting and evaluation work and shows the reader, step by step, how to apply them to the assessment of these organizations' activities. When used as a prac-tical tool, the Technical Guide provides a salutary, though possibly...

The Kenyan population uses financial services from a broad array of providers. The financial sector regulators provide some, but incomplete and sometimes inconsistent consumer protection to the clients of regulated institutions. In the absence of a market-wide consumer protection law or...

This paper is organized as follows: section one briefly presents the structure of MFS implementations and in particular the four key roles which must be fulfilled. Section two describes the case study implementations and the partnership arrangements between the key actors. Section three...

Foreword / by Waldemar W. Wirsig -- Introduction -- Mixed performance -- Differentiated and complex systems -- A typology for distinguishing myth from reality -- Key policy issues -- Between status quo and neoliberal extremes