This research examines the question of how an environmentally pro-active hotel can gain competitive distinction by way of 'green' branding. It demonstrates that not all green branding options are created equal. The two most widely recognized options, unilateral commitments and participation in...

The purpose of this paper is to investigate the role of Property Management Systems (PMS) for data management in hotels. The main objectives are to investigate; the awareness of different PMS software and their functionalities, the key determinants of the choice of a specific system and the...

Hotel firms can enhance their performance by accessing external resources through their inter-personal and inter-organizational ties. However, neither has a repertory been compiled of relevant external resources in the sector, nor are appropriate diagnostic and analytical tools available to...

The emergence of halal hotel businesses has attracted many scholars' and practitioners' attention. However, the halal hotel concept and the required human resources are still not very clear. This study aims to examine the internal and external aspects of halal hotel human resources in Indonesia...

Lately, there has been an intensification of the concern for environmental protection and development of an ecological attitude and behaviour among the operators in tourism industry. Consequently, ecological purchases have become important components in establishing hotel environmental...

Knowledge workers form the core of contemporary organizations. However, they have to work with leaders who belong to old school – typically bureaucratic and rigid. Conflicts arise because the highly proficient team-members are not used to control and command and bosses are not ready to step...