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Quality management implementation in higher education : practices, models, and case studies
Sony, Michael (ed.); Karingada, Kochu Therisa Beena (ed.);  … - 2020
Persistent link: https://www.econbiz.de/10012394270
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An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations
Antony, Jiju; Sony, Michael; McDermott, Olivia; … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1569-1587
Persistent link: https://www.econbiz.de/10014380860
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A study on Ishikawa's original basic tools of quality control in healthcare
McDermott, Olivia; Antony, Jiju; Sony, Michael; Rosa, Angelo - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1686-1705
Persistent link: https://www.econbiz.de/10014380872
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A global study on applicability of ISO 18404:2015 for SMEs : an exploratory qualitative study
Antony, Jiju; Swarnakar, Vikas; Salentijn, Willem; … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1917-1934
Persistent link: https://www.econbiz.de/10014380890
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The implementation of Lean Six Sigma for the optimization of robotic process automation systems in financial service operations
Lameijer, Bart; Vries, Elizabeth S. L. de; Antony, Jiju; … - In: Business process management journal 30 (2024) 8, pp. 232-259
Persistent link: https://www.econbiz.de/10015324516
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Mapping the terrain for the Lean Supply Chain 4.0
McDermott, Olivia; Antony, Jiju; Sony, Michael; … - In: The international journal of logistics management 35 (2024) 5, pp. 1483-1499
Persistent link: https://www.econbiz.de/10015162752
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Successful implementation of Six Sigma in services : an exploratory research in India Inc.
Sony, Michael; Naik, Subhash - In: International journal of business excellence 4 (2011) 4, pp. 399-419
Persistent link: https://www.econbiz.de/10009300603
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Six Sigma, organizational learning and innovation : an integration and empirical examination
Sony, Michael; Naik, Subhash - In: International journal of quality & reliability management 29 (2012) 8, pp. 915-936
Persistent link: https://www.econbiz.de/10009667814
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The dimensions of frontline employee adaptability in power sector : a grounded theory approach
Sony, Michael; Mekoth, Nandakumar - In: International journal of energy sector management : IJESM 8 (2014) 2, pp. 240-258
Persistent link: https://www.econbiz.de/10010379387
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A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 12 (2012) 4, pp. 490-508
Persistent link: https://www.econbiz.de/10009576342