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Management control systems for business processes in uncertain environments

Eldridge, Stephen; Iwaarden, Jos van; Wiele, Ton van der; … - In: International journal of quality & reliability management 31 (2014) 1, pp. 66-81

Persistent link: https://www.econbiz.de/10010254294

The effects of increasing product variety and shortening product life cycles on the use of quality management systems

Iwaarden, Jos van; Wiele, Ton van der - In: International journal of quality & reliability management 29 (2012) 5, pp. 470-500

Persistent link: https://www.econbiz.de/10009570894

Charities : how important is performance to donors?

Iwaarden, Jos van; Wiele, Ton van der; Williams, Roger; … - In: International journal of quality & reliability management 26 (2009) 1, pp. 5-22

Persistent link: https://www.econbiz.de/10009525102

Mystery Shopping : A Tool to Develop Insight into Customer Service Provision

Hesselink, Martijn Willem; van Iwaarden, Jos; Wiele, … - 2009

Reaching service excellence through a focus on the customer, demands more than just measuring customer satisfaction by means of questionnaire surveys. Nowadays, it is not sufficient anymore to have service excellence in services, processes and relationships. Now is the time to create excellence...

Persistent link: https://www.econbiz.de/10014067916

A study on the applicability of SERQUAL dimensions for web sites

Iwaarden, Jos van (contributor); … - 2002 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001694432

Quality dimensions of web sites'

Iwaarden, Jos van; Wiele, Ton van der - In: Current issues in E-business research, (pp. 71-88). 2005

Persistent link: https://www.econbiz.de/10003110600

The influence of e-technology on research in business and management

Wiele, Ton van der; Iwaarden, Jos van; Verboom, Menno; … - In: Emerging themes in E-business research, (pp. 109-120). 2003

Persistent link: https://www.econbiz.de/10003126666

Perceptions about the ISO 9000 (2000) quality system standard revision and its value : the Dutch experience

Wiele, Ton van der; Iwaarden, Jos van; Williams, Roger; … - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10002359541

A transparent role of information systems within business proccesses : a case study

Verboom, Menno (contributor); Iwaarden, Jos van (contributor) - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10002362283

The importance of user-generated content: the case of hotels

Williams, Roger; Wiele, Ton van der; Iwaarden, Jos van; … - In: The TQM journal : the international review of … 22 (2010) 2, pp. 117-128

Persistent link: https://www.econbiz.de/10003996259