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Consumers complain more fiercely through small-screen devices : the role of spatial crowding perception

Zhou, Yuanyuan; Tian, Bin; Mo, Tingting; Fei, Zhuoying - In: Journal of service research 23 (2020) 3, pp. 353-367

Persistent link: https://www.econbiz.de/10012265772

How human-chatbot interaction impairs charitable giving : the role of moral judgment

Zhou, Yuanyuan; Fei, Zhuoying; He, Yuanqiong; Yang, Zhilin - In: Journal of business ethics : JBE 178 (2022) 3, pp. 849-865

Interactions between human beings and chatbots are gradually becoming part of our everyday social lives. It is still unclear how human-chatbot interactions (HCIs), compared to human-human interactions (HHIs), influence individual morality. Building on the dual-process theory of moral judgment, a...

Persistent link: https://www.econbiz.de/10013271549

Assessing the impact of technological innovation on environmental and financial performance of Chinese textile manufacturing companies

Zhou, Yuanyuan; Agyemang, Andrew Osei; Adam, Ibrahim Osman - In: International journal of technology, policy and … 22 (2022) 4, pp. 369-393

Persistent link: https://www.econbiz.de/10013483534

Back to roots : TMTs' country-specific experience, FDI preference, and political center favoritism

Zhou, Yuanyuan; Liu, Peng; Teng, Min; Wang, Zhen - In: International business review : the official journal of … 32 (2023) 4, pp. 1-9

Persistent link: https://www.econbiz.de/10014373622

Does delaying service-failure resolution ever make sense?

Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 2, pp. 159-166

Persistent link: https://www.econbiz.de/10010238358

Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions

Zhou, Yuanyuan; Huang, Minxue; Tsang, Alex S. L.; Zhou, Nan - In: European journal of marketing : EJM 47 (2013) 8, pp. 1133-1156

Persistent link: https://www.econbiz.de/10009786604

Group service recovery strategies effectiveness : the moderating effects of group size and relational distance

Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 11, pp. 2480-2485

Persistent link: https://www.econbiz.de/10010402748

Behind make or buy decisions in export strategy : a replication and extension of Trabold

Peng, Mike W.; Zhou, Yuanyuan; York, Anne S. - In: Journal of world business : JWB 41 (2006) 3, pp. 289-300

Persistent link: https://www.econbiz.de/10003374377

It's more complicated than we think : the implications of social capital on innovation

Wang, Sheng; Guidice, Rebecca; Zhou, Yuanyuan; Wang, … - In: Asia Pacific journal of management : APJM ; a … 34 (2017) 3, pp. 649-674

Persistent link: https://www.econbiz.de/10011797944

"Monkey see, monkey do?" : the effect of construal level on consumers’ reactions to others’ unethical behavior

He, Yuanqiong; Zhang, Junfang; Zhou, Yuanyuan; Yang, Zhilin - In: Journal of business ethics : JOBE 156 (2019) 2, pp. 455-472

Persistent link: https://www.econbiz.de/10012017543