level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

Quality includes the technical side or strictly linked to intrinsic characteristics and properties of the product or … globalization and the development spheres of service, the bar in quality always rises and quality is a key factor in customers …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol … function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control, (2) service failure … control, (3) quality consultancy, and (4) co-production control. However there are some difficulties and the hospitality …

hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but … greater improvement of the services quality. …

The health service quality has been discussed in several organizations committed with the development of the programs … among the variables quality, satisfaction, image, trust and loyalty (in the perspective of the recommendation and return) in … perceived quality. Patients' satisfaction contributes to the recommendation of the service to the family and friends and to …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …

customer experience for quality assessment and what are the reasons why clients would leave the current bank and choose a … unprofessional staff, unsatisfactory quality of service, excessive fees, and more. …