Helpfulness of online reviews plays an important role in customer purchase decision making process. However, the review helpfulness prediction problem is considered to be quite challenging and hard. This paper aims to explore this problem and build a helpfulness pre- diction model. Our model...

Product assortment planning is considered as one of the important problems in the retail business. Traditional approaches to product selection in the assortment are largely based on individual product popularity or margins. More recent research works in the literature utilize the cross selling...

Online reviews play a critical role in customer's purchase decision making process on the web. The online reviews are often ranked based on user helpfulness votes to minimize the review information overload problem. This paper aims to study the factors that contribute towards helpfulness of...

This work describes the lifecycle of wood pallets as they move through the supply chain and compares the environmental impacts of the three predominant pallet management strategies: single-use expendable, reusable buy/sell, and reusable leased pool. The pallet lifecycle is characterized in five...

Technological innovations in warehouse automation systems, such as Autonomous Vehicle based Storage and Retrieval System (AVS/RS), are geared towards achieving greater operational efficiency and flexibility that would be necessary in warehouses of the future. AVS/RS relies on autonomous vehicles...

In order to survive in the global volatile market place, supply chain analysts’ are brainstorming to arrive at robust inventory control policies that prevents inventory worth of millions of dollars to get tied up in the chain and at the same time ensures to achieve the differentiated customer...

Robust plans need to be developed for rapidly evacuating victims from a nuclear disaster site. Although nuclear plants are constructed with multiple redundant safety features, the chances of a leak can never be zero. In the event of a nuclear disaster, there is a need for an efficient evacuation...

Robust plans need to be developed for rapidly evacuating victims from a nuclear disaster site. Although nuclear plants are constructed with multiple redundant safety features, the chances of a leak can never be zero. In the event of a nuclear disaster, there is a need for an efficient evacuation...

Vehicle rental providers offer differentiated services to reserve and walk-in customers. In this research, we study one such service differentiation strategy, a vehicle threshold policy, which is to hold vehicles for reserve class customers in anticipation of their future arrivals. To consider...

Doctors in a teaching hospital perform a variety of teaching, research, seminar, and in-patient care activities in addition to managing outpatient volumes. In this paper, we study the weekly activities of a doctor in a large teaching hospital in southern India, where the doctor's daily work load...