[No abstract]

This article examines technical inefficiency of manufacturing industry in the United Kingdom, based on data for 19,023 establishments in 151 industries. These data, drawn from the Annual Census of Production for 1977, have been used to estimate technical inefficiency in each industry by fitting...

<title>Abstract</title> 376 service employees at 27 Hong Kong food service outlets were surveyed using Lee-Ross's Service Predisposition Index instrument together with the cultural values questionnaire of the Chinese Culture Connection. The objective was to examine the influence of Chinese culture upon...

Service quality delivered by travel agents in Northern Cyprus was examined using a SERVQUAL scale. The translated instrument was purified using an item-categorisation technique and administered to 337 current users of travel agents in the region. Expectations and performance (SERVPERF) scores...

<title>Abstract</title> The figure of the consumer has been central to the UK New Labour government's approach to reforming public services. However, this article is critical of the narrow debate of the Government and its critics around the consumer as chooser. It aims to broaden the debate by drawing...