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The Vicious Cycle of Responding to Negative Comments on Social Media Brand Pages : A Quasi-Experiment with Facebook Policy Change and Machine Learning

Zhang, Yuchi; Zhang, Kunpeng; Luo, Xueming - 2019

In the offline world, firms often benefit from responding to consumer complaints. However, the effect of responding to negative comments on social media in the online environment is unclear. A direct firm response may address the negative experience and reduce similar complaints, but such...

Persistent link: https://www.econbiz.de/10014104124

AI-driven industrial structure upgrading : the moderating mechanism of inclusive finance development and regional differences analysis

Zhang, Yuchi - In: Finance research letters 80 (2025), pp. 1-8

Persistent link: https://www.econbiz.de/10015422075

Predicting stages in omnichannel path to purchase : a deep learning model

Sun, Chenshuo; Adamopoulos, Panagiotis; Ghose, Anindya; … - In: Information systems research : ISR 33 (2022) 2, pp. 429-445

Persistent link: https://www.econbiz.de/10013362809

Perceived fairness of human managers compared with artificial intelligence in employee performance evaluation

Qin, Shaojun (Marco); Jia, Nan; Luo, Xueming; Liao, … - In: Journal of management information systems : JMIS 40 (2023) 4, pp. 1039-1070

Persistent link: https://www.econbiz.de/10014582228

Frontiers: machines vs. humans : the impact of artificial intelligence chatbot disclosure on customer purchases

Luo, Xueming; Tong, Siliang; Fang, Zheng; Qu, Zhe - In: Marketing science 38 (2019) 6, pp. 937-947

Persistent link: https://www.econbiz.de/10012147187

When and how to leverage e-commerce cart targeting : the relative and moderated effects of scarcity and price incentives with a two-stage field experiment and causal forest optimization

Luo, Xueming; Lu, Xianghua; Li, Jing - In: Information systems research : ISR 30 (2019) 4, pp. 1203-1227

Persistent link: https://www.econbiz.de/10012153327

Artificial intelligence coaches for sales agents : caveats and solutions

Luo, Xueming; Qin, Marco Shaojun; Fang, Zheng; Qu, Zhe - In: Journal of marketing 85 (2021) 2, pp. 14-32

Persistent link: https://www.econbiz.de/10012485580

When and how artificial intelligence augments employee creativity

Jia, Nan; Luo, Xueming; Fang, Zheng; Liao, Chengcheng - In: Academy of Management journal : AMJ 67 (2024) 1, pp. 5-32

Persistent link: https://www.econbiz.de/10014507994

Frontiers: how support for Black Lives Matter impacts consumer responses on social media

Wang, Yang; Qin, Marco Shaojun; Luo, Xueming; Kou, Yu (Eric) - In: Marketing science 41 (2022) 6, pp. 1029-1044

Persistent link: https://www.econbiz.de/10014316706

Rejoinder: heterogeneous impact of brands’ support for Black Lives Matter on consumer responses

Wang, Yang; Qin, Marco Shaojun; Luo, Xueming; Kou, Yu (Eric) - In: Marketing science 41 (2022) 6, pp. 1053-1056

Persistent link: https://www.econbiz.de/10014316711