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Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
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Online anthropomorphism and consumers' privacy concern : moderating roles of need for interaction and social exclusion
Xie, Yi; Chen, Ke; Guo, Xiaoling - In: Journal of retailing and consumer services 55 (2020), pp. 1-16
Persistent link: https://www.econbiz.de/10012269049
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When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke; Chen, Jianxun; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 121 (2020), pp. 628-641
Persistent link: https://www.econbiz.de/10012417383
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A novel hotel recommendation method based on personalized preferences and implicit relationships
Chen, Ke; Wang, Peng; Zhang, Hong-yu - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425094