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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
7
Experiment
4
Experimental design
3
Hierarchy
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Customer satisfaction
2
Decision aids
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Ethics
2
Ethik
2
Hierarchie
2
Kundenzufriedenheit
2
Line extensions
2
Loyalty programs
2
Non-elite customers
2
Perception
2
Professional recommendations
2
Relationship marketing
2
Rewards
2
Service encounter
2
Service industry
2
Service quality
2
Status
2
Wahrnehmung
2
Advice
1
Advice-taking
1
Attribution
1
Bias
1
Blame attribution
1
Brand
1
Brand expertise
1
Brand extension
1
Brand image
1
Brand management
1
Business ethics
1
Conflicting recommendation
1
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Undetermined
5
Free
1
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Article
7
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Article in journal
7
Aufsatz in Zeitschrift
7
Language
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English
7
Author
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Palmeira, Mauricio
7
Spassova, Gerri
3
Pontes, Nicolas
2
Chan, Eugene
1
Hartmann, Nathaniel H.
1
Jevons, Colin
1
Krishnan, Shanker
1
Ma, Junzhao
1
Sekar, Samuel B.
1
Sharifi, Seyed Shahin
1
Thomas, Dominic
1
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European journal of marketing : EJM
2
Journal of behavioral decision making
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
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ECONIS (ZBW)
7
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1
Advice in the presence of external cues : the impact of conflicting judgments on perceptions of expertise
Palmeira, Mauricio
- In:
Organizational behavior and human decision processes : …
156
(
2020
),
pp. 82-96
Persistent link: https://www.econbiz.de/10012169561
Saved in:
2
Consumer reactions to professionals who use decision aids
Palmeira, Mauricio
;
Spassova, Gerri
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 302-326
Persistent link: https://www.econbiz.de/10011309605
Saved in:
3
Framing as status or benefits? : Consumers' reactions to hierarchical loyalty program communication
Palmeira, Mauricio
;
Pontes, Nicolas
;
Thomas, Dominic
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 488-508
Persistent link: https://www.econbiz.de/10011574454
Saved in:
4
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
5
Brand expertise and perceived consistency reversals on vertical line extensions : the moderating role of extension direction
Pontes, Nicolas
;
Palmeira, Mauricio
;
Jevons, Colin
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 209-218
Persistent link: https://www.econbiz.de/10011629056
Saved in:
6
Thou shalt be safe : risk preferences in choice for sad others
Spassova, Gerri
;
Palmeira, Mauricio
- In:
Journal of behavioral decision making
36
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014442757
Saved in:
7
Don't blame the powerless : the impact of hierarchy on reactions to responses to ethical scandals
Palmeira, Mauricio
;
Hartmann, Nathaniel H.
;
Chan, Eugene
; …
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014332180
Saved in:
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