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Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha; Patrício, Lia; Nunes, Nuno Jardim - In: Journal of service management 23 (2012) 3, pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
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Understanding value co-creation in complex services with many actors
Pinho, Nelson; Beirão, Gabriela; Patrício, Lia; Fisk, … - In: Journal of service management 25 (2014) 4, pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
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Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela; Patrício, Lia; Fisk, Raymond P. - In: Journal of service management 28 (2017) 2, pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
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The role of meaning in service innovation : a conceptual exploration
Kustrak Korper, Ana; Holmlid, Stefan; Patrício, Lia - In: Journal of service theory and practice 32 (2022) 2, pp. 179-198
Persistent link: https://www.econbiz.de/10013190876
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The dual role of customer-citizen engagement for sustainability
Matos, Manuel Aires de; Patrício, Lia; Teixeira, Jorge … - 2025
Persistent link: https://www.econbiz.de/10015373268
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Dynamics of individual actors' self, social, and task pre-dispositions in multi-actor service ecosystems
Finsterwalder, Jörg; Kuppelwieser, Volker; Fisk, Raymond P. - In: Journal of business research : JBR 147 (2022), pp. 518-531
Persistent link: https://www.econbiz.de/10013271533