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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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Retail karma : how our shopping sins influence evaluation of service failures
Li, Ran; Zhang, Meng; Aggarwal, Pankaj - In: Journal of consumer research : JCR ; an … 51 (2025) 5, pp. 1027-1046
Persistent link: https://www.econbiz.de/10015338642
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Wal-Mart is coming to Guelph : hedonic to utilitarian shoppers' perceptions
Teed, Moira; Norman, Christopher; Aung, May; Adlam, Doug; … - In: Qualitative market research : an international journal 13 (2010) 2, pp. 130-153
Persistent link: https://www.econbiz.de/10003978240