Similar Search Results

Impact of religiosity and culture on salesperson job satisfaction and performance

Onyemah, Vincent; Rouziès, Dominique; Iacobucci, Dawn - In: International journal of cross cultural management : CCM 18 (2018) 2, pp. 191-219

Persistent link: https://www.econbiz.de/10011913410

Salesperson resistance to change: an empirical investigation of antecedents and outcomes

Jaramillo, Fernando; Mulki, Jay Prakash; Onyemah, Vincent; … - In: International Journal of Bank Marketing 30 (2012) 7, pp. 548-566

Purpose – The purpose of this paper is to investigate why salespeople resist change and the impact of resistance to change on customer responsiveness and performance outcomes. Design/methodology/approach – Survey responses derived from 233 salespeople from three large financial institutions...

Persistent link: https://www.econbiz.de/10014760058

The embedded sales force : connecting buying and selling organizations

Bradford, Kevin; Brown, Steven; Ganesan, Shankar; … - In: Marketing letters : a journal of research in marketing 21 (2010) 3, pp. 239-253

Persistent link: https://www.econbiz.de/10003998111

Services marketing and customer service

Iacobucci, Dawn - In: Kellogg on marketing, (pp. 320-329). 2001

Persistent link: https://www.econbiz.de/10001612995

Antecedents and consequences of adaptive selling confidence and behavior : a dyadic analysis of salespeople and their customers

Román, Sergio; Iacobucci, Dawn - In: Journal of the Academy of Marketing Science 38 (2010) 3, pp. 363-382

Persistent link: https://www.econbiz.de/10003986399

Consumers' perceptions of online and offline retailer deception : a moderated mediation analysis

Riquelme, Isabel P.; Román, Sergio; Iacobucci, Dawn - In: Journal of interactive marketing : a quarterly … 35 (2016), pp. 16-26

Persistent link: https://www.econbiz.de/10011537907

Retrospective: the effect of guarantees on consumers' evaluation of services

Ostrom, Amy L.; Iacobucci, Dawn - In: The journal of services marketing 30 (2016) 4, pp. 373-376

Persistent link: https://www.econbiz.de/10011615443