Developing new technologies pose challenges for modern organizations, including service organizations. The main goal of the article was to present the results of exploration of the passenger car repair process using the Celonis Snap program in the example of an authorized service station....

Metro construction is a typical large-scale complex high-risk engineering project, and construction safety risk management is knowledge-intensive. For the safety risk management of metro construction, the value of knowledge lies in the ability to support people to complete specific risk...