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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
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Lieferkette
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Online retailing
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Online-Handel
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pricing
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Fan, Zhi-Ping
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International journal of production research
2
International transactions in operational research : a journal of the International Federation of Operational Research Societies
1
Journal of international consumer marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Understanding Chinese users' preference for domestic over foreign internet services
Oh, Lih-bin
;
Zhang, Yao
- In:
Journal of international consumer marketing
22
(
2010
)
3
,
pp. 227-243
Persistent link: https://www.econbiz.de/10003995594
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2
Dynamic quality and pricing decisions in customer-intensive service systems with online reviews
Zhao, Cui
;
Zhang, Yao
- In:
International journal of production research
57
(
2019
)
18
,
pp. 5725-5748
Persistent link: https://www.econbiz.de/10012193647
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3
Exploring asymmetric effects of attribute performance on customer satisfaction in the hotel industry
Bi, Jian-Wu
;
Liu, Yang
;
Fan, Zhi-Ping
;
Zhang, Jin
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012152014
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4
Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
Bi, Jian-Wu
;
Liu, Yang
;
Fan, Zhi-Ping
;
Cambria, Erik
- In:
International journal of production research
57
(
2019
)
22
,
pp. 7068-7088
Persistent link: https://www.econbiz.de/10012193818
Saved in:
5
The strategic analysis of service mode selection for a ride-hailing platform
Guo, Dongliang
;
Fan, Zhi-Ping
;
Liu, Yang
- In:
International transactions in operational research : a …
31
(
2024
)
5
,
pp. 3135-3172
Persistent link: https://www.econbiz.de/10014533510
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