With today’s technological advancements, mobile phones and wearable devices have become extensions of an increasingly diffused and smart digital infrastructure. In this paper, we examine mobile health (mHealth) platforms and their health and economic impacts on the outcomes of chronic disease...

Online mental healthcare platforms have flourished during the COVID-19 pandemic, but the media choice in online physician-patient interactions has still been a conundrum for all stakeholders. As an essential service design element, communication media could affect patient revisit, which in turn...

This paper investigates the moderating role of a host government that promotes a multi-sided platform (MSP) as an alternative supply chain finance (SCF) solution. The MSP comprises equity crowdfunding, fixed-income funds, and low-rate lending facilities. We examine the sequential interactions...

Two-sided platforms are typically plagued with asymmetric information, limiting market efficiency. Situated in the context of the increasingly popular online platforms for labor contracting (herein referred to as “online labor markets”), this paper investigates whether the implementation of...

Two-sided online platforms are typically plagued with hidden information (adverse selection) and hidden actions (moral hazard), limiting market efficiency. Situated in the context of the increasingly popular online platforms for labor contracting (herein referred to as “online labor...

Many online platforms have used information technology such as AI to reduce consumers’ information search cost and facilitate their decision-making. Given the variety of online information, such technology is often effective for only specific information types. For rational consumers, search...