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~subject:"Diversity Management"
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Diversity Management
Service quality
17
Dienstleistungsqualität
16
Arbeitsverhalten
15
Job satisfaction
15
Work behaviour
15
Arbeitszufriedenheit
14
Customer satisfaction
14
Gastgewerbe
13
Hospital
13
Hospitality industry
13
Krankenhaus
13
Diversity management
12
Kundenzufriedenheit
11
Betriebsklima
10
Corporate culture
10
Unternehmenskultur
10
Work climate
10
Organizational behaviour
9
Service recovery performance
9
Verhalten in Organisationen
9
Beschwerdemanagement
8
Complaint management
8
Diversity
8
Relationship marketing
8
Beziehungsmarketing
7
Consumer behaviour
7
Error management
7
Führungskräfte
7
Führungsstil
7
Human Resource Management
7
Leadership style
7
Managers
7
Personalmanagement
7
Arbeitsgruppe
6
Arbeitskräfte
6
Employee retention
6
Gerechtigkeit
6
Justice
6
Konsumentenverhalten
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Article
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English
12
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Dawson, Mary
11
Madera, Juan M.
10
Neal, Jack A.
5
Russen, Michelle
4
Guchait, Priyanko
3
Abbott, JéAnna Lanza
1
Gip, Huy
1
Kitterlin-Lynch, Miranda
1
Lee, Minwoo
1
Madera, Juan
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International journal of contemporary hospitality management
4
International journal of hospitality management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service theory and practice : JSTP
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
12
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1
Psychological diversity climate : justice, racioethnic minority status and job satisfactio
Madera, Juan M.
;
Dawson, Mary
;
Guchait, Priyanko
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2514-2532
Persistent link: https://www.econbiz.de/10011641556
Saved in:
2
Learning in the service environment : the influence of diversity climate
Guchait, Priyanko
;
Madera, Juan
;
Dawson, Mary
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 448-470
Persistent link: https://www.econbiz.de/10011588807
Saved in:
3
Leadership inclusion theory : a grounded theory study on hotel executives
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
11
,
pp. 3825-3843
Persistent link: https://www.econbiz.de/10014429854
Saved in:
4
Enhancing performance and perceived justice in hospitality organizations : an integrated model of gender diversity within top management teams
Lee, Minwoo
;
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
The Cornell hospitality quarterly
64
(
2023
)
4
,
pp. 503-524
Persistent link: https://www.econbiz.de/10014381548
Saved in:
5
A strategy for diversity training : focussing on empathy in the workplace
Madera, Juan M.
;
Neal, Jack A.
;
Dawson, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 469-487
Persistent link: https://www.econbiz.de/10009385370
Saved in:
6
Hotel managers' perceived diversity climate and job satisfaction : the mediating effects of role ambiguity and conflict
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 28-34
Persistent link: https://www.econbiz.de/10010225938
Saved in:
7
Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
42
(
2014
),
pp. 117-125
Persistent link: https://www.econbiz.de/10010410773
Saved in:
8
The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
Saved in:
9
Why investing in diversity management matters : organizational attraction and person-organization fit
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
6
,
pp. 931-959
Persistent link: https://www.econbiz.de/10011917481
Saved in:
10
Gender diversity in hospitality and tourism top management teams : a systematic review of the last 10 years
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547906
Saved in:
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