Omnichannel firms regularly share information between their multiple channels (e.g., online vs. physical store), i.e., horizontal information sharing, to improve their operational and financial performance. As information often tends to be error-prone -- when it is collected, transmitted, or...

Limited information about the demand for some of the resources needed to produce goods and services (e.g., incomplete and imperfect bills of materials) forces firms to use heuristics when planning resource capacity. We examine the performance of five heuristics: two drawn from practice, two that...