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Adverse impacts of revealing the presence of "Artificial Intelligence (AI)" technology in product and service descriptions on purchase intentions : the mediating role of emotional trust and the moderating role of perceived risk
Cicek, Mesut; Gursoy, Dogan; Lu, Lu - In: Journal of hospitality marketing & management 34 (2025) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10015189070
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Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying; Lu, Lu; Gursoy, Dogan - In: Tourism management : research, policies, practice 69 (2018), pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
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Drinking "green" : what drives organic wine consumption in an emerging wine market
Chi, Christina Geng-Qing; Ouyang, Zhe; Lu, Lu; Zou, Rong - In: The Cornell hospitality quarterly 62 (2021) 4, pp. 516-534
Persistent link: https://www.econbiz.de/10012624124
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Building trust through a personal touch : consumer response to service failure and recovery of home-sharing
Lu, Lu; Cai, Ruiying; King, Ceridwyn - In: Journal of business research : JBR 117 (2020), pp. 99-111
Persistent link: https://www.econbiz.de/10012285524