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The interplay of morality, emotional labor, and customer injustice : how salesperson experiences shape job satisfaction
Itani, Omar S.; Gabler, Colin B.; Kalra, Ashish; … - In: Industrial marketing management : the international … 124 (2025), pp. 162-174
Persistent link: https://www.econbiz.de/10015173337
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Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
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Examining the drivers and performance implications of boundary spanner creativity
Agnihotri, Raj; Rapp, Adam A.; Andzulis, James "Mick"; … - In: Journal of service research : JSR 17 (2014) 2, pp. 164-181
Persistent link: https://www.econbiz.de/10010356824
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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An emotion-based model of salesperson ethical behaviors
Agnihotri, Raj; Rapp, Adam; Kothandaraman, Prabakar; … - In: Journal of business ethics : JOBE 109 (2012) 2, pp. 243-257
Persistent link: https://www.econbiz.de/10009624961
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Understanding the mechanism linking interpersonal traits to pro-social behaviors among salespeople : lessons from India
Agnihotri, Raj; Krush, Michael; Singh, Rakesh K. - In: The journal of business & industrial marketing 27 (2012) 3, pp. 211-227
Persistent link: https://www.econbiz.de/10009558416
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Salesperson empathy, ethical behaviors, and sales performance : the moderating role of trust in one's manager
Agnihotri, Raj; Krush, Michael T. - In: The journal of personal selling & sales management : JPSSM 35 (2015) 2, pp. 164-174
Persistent link: https://www.econbiz.de/10010527062
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Translating sales effort into service performance: it's an emotional ride
Ogilvie, Jessica; Rapp, Adam; Agnihotri, Raj; Bachrach, … - In: The journal of personal selling & sales management : JPSSM 37 (2017) 2, pp. 100-112
Persistent link: https://www.econbiz.de/10011734618
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"A little competition goes a long way" : substitutive effects of emotional intelligence and workplace competition on salesperson creative selling
Kalra, Ashish; Dugan, Riley; Agnihotri, Raj - In: Marketing letters : a journal of research in marketing 33 (2022) 3, pp. 399-413
Persistent link: https://www.econbiz.de/10013454579