Länsiluoto, Aapo; Järvenpää, Marko - In: The TQM Journal 24 (2012) 5, pp. 388-398
Purpose – The purpose of this paper is to investigate how and why a case company integrated an environmental management system (EMS) into a performance management system (PMS), specifically a balanced scorecard (BSC). Design/methodology/approach – This interpretative case study utilized...