In the age of cross-channel commerce, successful firms must identify, develop, and implement the right cross-channel services to attract and satisfy their target customers. This book aims to assist multi-channel players to increase their company's performance and enhance their overall value...

Main description: In the age of cross-channel commerce, successful firms must identify, develop, and implement the right cross-channel services to attract and satisfy their target customers. This book aims to assist multi-channel players to increase their company’s performance and enhance...

Von Prozesskompetenz bis Informationskompetenz. Die wachsende Macht des Handels im Distributionsprozess, der große Einfluss des Internets auf bestehende Handelsstrukturen sowie veränderte Konsum- und Lebensmuster fordern ein neues Handelsverständnis. Das Buch beschreibt die Grundlagen einer...