Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … conducted in a public regional hospital. Findings: Five (5) quality dimensions (5Qs) have found having a significant impact on …

influence to the image of the hospital but it does not have significant influence to patient’s satisfaction. The image of … Kajuruhan Kepanjen Hospital Malang Regency has positive and significant influence to patient’s satisfaction and loyalty. Patient’s …Objective – Kajuruhan Kepanjen Hospital Malang Regency is the only hospital possessed by Malang Regency. The …

admitting more patients for observation as opposed to inpatient admission. Under this classification, patients receive hospital …This paper examines the impact of the Hospital Readmissions Reduction Program (HRRP) on hospitals' admission decisions …-level care but do not count towards admissions for HRRP purposes. To show that this is the case, we combine four hospital …