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~subject:"Human Resource Management"
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Human Resource Management
United States
25
USA
24
Personalmanagement
17
Call centre
10
Callcenter
10
Gewerkschaftsmitgliedschaft
10
Union membership
10
Arbeitsgruppe
8
Arbeitsorganisation
8
Team
8
Work organization
8
Private Equity
7
Private equity
7
Arbeitsbeziehungen
6
Employment relations
6
Strategic management
6
Strategisches Management
6
Telecommunications
6
Telekommunikation
6
Firm performance
5
Unternehmenserfolg
5
Arbeit
4
Arbeitsbedingungen
4
Compensation system
4
Customer service
4
Dienstleistungsqualität
4
Dismissal
4
Kundenservice
4
Kündigung
4
Service quality
4
Telecommunications industry
4
Telekommunikationssektor
4
Vergütungssystem
4
Working conditions
4
Business start-up
3
Conciliation
3
Deregulation
3
Deregulierung
3
Dienstleistungsmanagement
3
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6
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English
17
Author
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Batt, Rosemary L.
12
Batt, Rosemary
5
Colvin, Alexander James
3
Doellgast, Virginia
3
Kwon, Hyunji
3
Hermans, Michel
2
Keefe, Jeffrey
2
Appelbaum, Eileen
1
Banerjee, Mallika
1
Colvin, Alexander
1
Katz, Harry C.
1
Moynihan, Lisa M.
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Working paper series / Center for Advanced Human Resource Studies
6
Academy of Management journal : AMJ
1
Brookings trade forum
1
Challenge
1
ILR review : the journal of work and policy
1
Research in personnel and human resources management 2012
1
Research in personnel and human resources management : a research annual
1
The Oxford handbook of human resource management
1
The international journal of human resource management
1
The next available operator : managing human resources in Indian business process outsourcing industry
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ECONIS (ZBW)
17
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1
Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline
Batt, Rosemary L.
- In:
ILR review : the journal of work and policy
54
(
2000/01
)
2
,
pp. 425-449
Persistent link: https://www.econbiz.de/10001578484
Saved in:
2
Managing customer services : human resource practices, turnover, and sales growth
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601679
Saved in:
3
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
4
Service Strategies: Marketing, Operations, and Human Resource Practices
Batt, Rosemary
- In:
The Oxford handbook of human resource management
.
2009
Persistent link: https://www.econbiz.de/10012885625
Saved in:
5
How high performance human resource practices and workforce unionization affect managerial pay
Colvin, Alexander
;
Batt, Rosemary
;
Katz, Harry C.
-
2000
Persistent link: https://www.econbiz.de/10001601677
Saved in:
6
Human resource management, service quality, and economic performance in call centers
Batt, Rosemary
(
contributor
);
Moynihan, Lisa M.
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10002616895
Saved in:
7
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
8
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
9
Global human resource management : bridging strategic and institutional perspectives
Batt, Rosemary L.
;
Hermans, Michel
- In:
Research in personnel and human resources management : …
31
(
2012
),
pp. 1-52
Persistent link: https://www.econbiz.de/10009613504
Saved in:
10
A primer on private equity at work : management, employment, and sustainability
Appelbaum, Eileen
;
Batt, Rosemary L.
- In:
Challenge
55
(
2012
)
5
,
pp. 5-38
Persistent link: https://www.econbiz.de/10009693704
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