This paper considers the pricing problem of a service facility when services are jointly produced by the customers and the facility. Building on the work of Mendelson (1985), we model the facility as a GI/GI/1 queue with customer-chosen service rates and linear delay costs. We show that the...

This article considers the problem of coordinating the admission rates and service requirements of a multiclass queue when these decisions are made on a decentralized basis. The customer classes are characterized by different demand patterns, delay costs, and service costs. Customers make...