[Abstract]: The IT service management model represents a paradigm shift for IT organisations as it deemphasizes the management of IT assets and focuses on the provision of quality end-to-end IT services. This paper presents part of an in-depth study that examines the experience of a government...

[Abstract]: This chapter examines the potential for Agile methods to provide mechanisms to deal with the software development environment that has evolved in response to the inadequacies of traditional, heavyweight development approaches. A framework is proposed which identifies three major...

Companies making large investments in information systems anticipate positive impacts on their organisation. Measuring information systems effectiveness or success has been an important criterion for practitioners and researchers in justifying the associated investment, both pre- and...

Despite the substantial contribution to the software industry by small and medium enterprises purchasing software package upgrades, to date there has been minimal research on the topic. Most businesses rely on packaged software for administrative and many core business functions. The...

[Abstract]: Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organizations around the globe. Education about...

[Abstract]: IT Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, are of increasing importance to organisations around the globe. These standards provide guidance and tools for effective management and control of IT service delivery. Academics have...

[Abstract]: An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is shown that government influence is multifaceted. Governments champion e-business adoption for national economic gain; they provide the...

Debate has persisted over the raison d'etre of the Information Systems (IS) discipline. There are manyfacets to this complex issue, including two closely linked ones, namely rigour versus relevance, and therelationship between academics and professionals. While there has been much introspection...

This paper explores the phenomenon of Evidence-Based Practise (EBP), especially regarding itspotential for the Information Systems (IS) discipline.It reviews the implementation of EBP within theestablished contexts of the health and medicaldisciplines, as well as some early stage disciplinessuch...

[Abstract]: This empirical study of organisational e-business adoption, utilising both qualitative and quantitative data collection methods, examines four major factors influencing adoption in multiple e-business process domains. Support is found for the proposition that factors influencing...