Purpose The business engineering (BE) methodology is used to design process-oriented and customer-centred companies in a systematic and holistic way. However, BE demands a high learning effort with regard to the logical flow, instruments and supporting software. The purpose of this paper is to...

We examine the effectiveness of different learning modes in a process management context. We argue that many organizations will undergo a transformation from a function to a process orientation and that learning matters in this context, as a fundamental change in thinking is required. Using a...