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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective

Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368

Persistent link: https://www.econbiz.de/10014343165

You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery

Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692

Persistent link: https://www.econbiz.de/10014434922

Antecedents and dimensions of customer partnering bahvior in logistics outsourcing relationships

Hofer, Adriana Rossiter; Knemeyer, A. Michael; Dresner, … - In: Journal of business logistics : JBL 30 (2009) 2, pp. 141-159

Persistent link: https://www.econbiz.de/10003950118

A competitive dynamics perspective on the diversification of third-party logistics providers' service portfolios

Baker, Jordan M.; Gibson, Andrew R.; Hofer, Adriana Rossiter - In: Transportation research / E : an international journal 146 (2021), pp. 1-19

Persistent link: https://www.econbiz.de/10012490177

Reconceptualizing e-logistics service quality (e-LSQ) in emerging contexts : the case of crowdsourced delivery

Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - 2025

Persistent link: https://www.econbiz.de/10015393767

International Logistics

Wood, Donald F. - 1995

This unique volume fills a gap in the business literature by integrating cultural, functional and strategic aspects of global logistics. The authors combine diverse viewpoints to present a coherent perspective on contemporary global logistics from raw materials through production to the...

Persistent link: https://www.econbiz.de/10013519843

Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery

Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264

Persistent link: https://www.econbiz.de/10013347440