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~subject:"Managers"
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Managers
Service quality
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Dienstleistungsqualität
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Arbeitsverhalten
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Job satisfaction
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Work behaviour
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Arbeitszufriedenheit
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Customer satisfaction
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Hospitality industry
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Krankenhaus
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Diversity Management
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Diversity management
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Kundenzufriedenheit
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Betriebsklima
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Corporate culture
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Unternehmenskultur
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Work climate
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Organizational behaviour
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Service recovery performance
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Verhalten in Organisationen
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Beschwerdemanagement
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Complaint management
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Relationship marketing
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Beziehungsmarketing
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Consumer behaviour
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Error management
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Führungskräfte
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Führungsstil
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Human Resource Management
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Leadership style
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Personalmanagement
7
Arbeitsgruppe
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Arbeitskräfte
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Employee retention
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Gerechtigkeit
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Justice
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Dawson, Mary
6
Madera, Juan M.
5
Russen, Michelle
4
Neal, Jack A.
2
Abbott, JéAnna Lanza
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Guchait, Priyanko
1
Kitterlin-Lynch, Miranda
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Lee, Minwoo
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Legendre, Tiffany
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
The Cornell hospitality quarterly
1
The service industries journal
1
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ECONIS (ZBW)
7
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1
Error management culture : impact on cohesion, stress, and turnover intentions
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Madera, Juan
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 124-141
Persistent link: https://www.econbiz.de/10011564530
Saved in:
2
Leadership inclusion theory : a grounded theory study on hotel executives
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
11
,
pp. 3825-3843
Persistent link: https://www.econbiz.de/10014429854
Saved in:
3
Enhancing performance and perceived justice in hospitality organizations : an integrated model of gender diversity within top management teams
Lee, Minwoo
;
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
The Cornell hospitality quarterly
64
(
2023
)
4
,
pp. 503-524
Persistent link: https://www.econbiz.de/10014381548
Saved in:
4
The role of masculine and feminine gender enactment in hospitality leadership
Russen, Michelle
;
Dawson, Mary
;
Legendre, Tiffany
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 918-938
Persistent link: https://www.econbiz.de/10015210286
Saved in:
5
Hotel managers' perceived diversity climate and job satisfaction : the mediating effects of role ambiguity and conflict
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
35
(
2013
),
pp. 28-34
Persistent link: https://www.econbiz.de/10010225938
Saved in:
6
Managing language barriers in the workplace : the roles of job demands and resources on turnover intentions/ Juan M. Madera; Mary Dawson; Jack A. Neal
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
42
(
2014
),
pp. 117-125
Persistent link: https://www.econbiz.de/10010410773
Saved in:
7
Gender diversity in hospitality and tourism top management teams : a systematic review of the last 10 years
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547906
Saved in:
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