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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: Journal of service management 27 (2016) 4, pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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A "Triple A" typology of responding to negative consumer-generated online reviews
Sparks, Beverley; Bradley, Graham L. - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 6, pp. 719-745
Persistent link: https://www.econbiz.de/10011736938
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E-service quality management of a hotel website : a scale and implications for management
Hahn, Song-Ee; Sparks, Beverley; Wilkins, Hugh; Jin, Xin - In: Journal of hospitality marketing & management 26 (2017) 7, pp. 694-716
Persistent link: https://www.econbiz.de/10011784015