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~subject:"Online retailing"
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Online retailing
Consumer behaviour
42
Konsumentenverhalten
41
Customer satisfaction
22
Beziehungsmarketing
21
Kundenzufriedenheit
21
Relationship marketing
21
Dienstleistungsqualität
16
Service quality
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Social Web
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Social web
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Hospitality industry
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Viral marketing
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Virales Marketing
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Gastgewerbe
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Internet marketing
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Online-Marketing
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Confidence
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Hotel industry
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Hotellerie
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Vertrauen
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Brand image
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Gastronomie
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Hospital
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Krankenhaus
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Online-Handel
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Restaurant industry
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Tourism
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Information technology
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Tourism industry
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Tourismus
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Tourismuswirtschaft
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Artificial intelligence
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Customer integration
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Emotion
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Holiday behaviour
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Kundenintegration
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Künstliche Intelligenz
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Markenimage
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Bilgihan, Anil
8
Okumus, Fevzi
4
Nusair, Khaldoon
2
Barreda, Albert A.
1
Chang, Chun-Tuan
1
Cheng, Xusen
1
Choi, Jihee
1
Cobanoglu, Cihan
1
Fu, Shixuan
1
Huang, Guei-Hua
1
Kandampully, Jay
1
Kour, Gurpreet
1
Marti, Candice L.
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Seo, Soobin
1
Sukhu, Anupama
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Sun, Jianshan
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Zhang, Tingting Christina
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Tourism management : research, policies, practice
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Journal of hospitality marketing & management
1
Journal of service management
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ECONIS (ZBW)
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1
Why travellers share information online : a model of trust, innovativeness and loyalty in Generation Y travellers
Sukhu, Anupama
;
Bilgihan, Anil
- In:
International journal of services, economics and management
6
(
2014
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10010432185
Saved in:
2
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
3
An investigation on online reviews in sharing economy driven hospitality platforms : a viewpoint of trust
Cheng, Xusen
;
Fu, Shixuan
;
Sun, Jianshan
;
Bilgihan, Anil
; …
- In:
Tourism management : research, policies, practice
71
(
2019
),
pp. 366-377
Persistent link: https://www.econbiz.de/10011987944
Saved in:
4
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
Saved in:
5
Online branding : development of hotel branding through interactivity theory
Barreda, Albert A.
;
Bilgihan, Anil
;
Nusair, Khaldoon
; …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 180-192
Persistent link: https://www.econbiz.de/10011556039
Saved in:
6
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
7
Helpful or harmful? : a double-edged sword of emoticons in online review helpfulness
Huang, Guei-Hua
;
Chang, Chun-Tuan
;
Bilgihan, Anil
; …
- In:
Tourism management : research, policies, practice
81
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012297565
Saved in:
8
Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda
Marti, Candice L.
;
Kour, Gurpreet
;
Bilgihan, Anil
;
Xu, Yu
- In:
Journal of service management
35
(
2024
)
3
,
pp. 438-458
Persistent link: https://www.econbiz.de/10015078016
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