Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of...

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that...

The current competitive business environment has forced business leaders to consider business process reengineering (BPR) in their search for dramatic improvement in organizational effectiveness. This paper provides an extensive review of the existing literature by classifying the articles into...