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Service modularization for customer-specific service design based on highly standardized services

Schermann, Michael; Böhmann, Tilo; Prilla, Michael; … - In: Implementing international services : a tailorable …, (pp. 101-118). 2011

Persistent link: https://www.econbiz.de/10009356682

Process modeling with SeeMe : a modeling method for service processes

Prilla, Michael; Schermann, Michael; Herrmann, Thomas; … - In: Implementing international services : a tailorable …, (pp. 67-81). 2011

Persistent link: https://www.econbiz.de/10009356745

Using case survey methodology to extract variables and causal links : an example from studying business process change

Rosenberg, Zuzana; Jurisch, Marlen C.; Schermann, Michael; … - In: Simulation approach for managing and analyzing dynamic …, (pp. 35-55). 2016

Persistent link: https://www.econbiz.de/10011739378

Consolidating findings from business process change case studies using system dynamics : the example of employee morale

Rosenberg, Zuzana; Jurisch, Marlen C.; Schermann, Michael; … - In: Simulation approach for managing and analyzing dynamic …, (pp. 56-78). 2016

Persistent link: https://www.econbiz.de/10011739379

Consolidating Findings from Business Process Change Case Studies Using System Dynamics : The Example of Employee Morale

Rosenberg, Zuzana; Jurisch, Marlen; Schermann, Michael; … - 2013

In this paper, we explore system dynamics as a useful approach to consolidate findings from case studies on business process change (BPC) projects. We compile data from 65 BPC case studies to develop a system dynamics simulation model that helps us to investigate ‘employee morale’ as an...

Persistent link: https://www.econbiz.de/10014039494