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Reducing the voluntary turnover rate of dispatched employees by the DMAIC process
He, Zhen; Zhang, Xu-tao; Zhang, Min - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 842-855
Persistent link: https://www.econbiz.de/10010393808
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Validation of the theoretical model underlying the Baldrige criteria : evidence from China
He, Zhen; Hill, James; Wang, Ping; Yue, Gang - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 243-263
Persistent link: https://www.econbiz.de/10008986607
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An empirical investigation of service recovery in e-retailing : an operations management perspective
Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367
Persistent link: https://www.econbiz.de/10011305994
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A nonparametric CUSUM scheme for monitoring multivariate time-between-events-and-amplitude data with application to automobile painting
He, Zhen; Gao, Yuan; Qu, Liang; Wang, Zhiqiong - In: International journal of production research 60 (2022) 18, pp. 5432-5449
Persistent link: https://www.econbiz.de/10013500739