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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar; Armony, Mor; Ward, Amy R. - In: Production and operations management : an international … 24 (2015) 7, pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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Strategic behavior in queues with arrival rate uncertainty
Hassin, Rafael; Haviv, Moshe; OZ, Binyamin - In: European journal of operational research : EJOR 309 (2023) 1, pp. 217-224
Persistent link: https://www.econbiz.de/10014290446
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A reinforcement learning-based optimal control approach for managing an elective surgery backlog after pandemic disruption
Xu, Huyang; Fang, Yuanchen; Chou, Chun-An; Fard, Nasser; … - In: Health care management science : a new journal serving … 26 (2023) 3, pp. 430-446
Persistent link: https://www.econbiz.de/10014383157
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Admission control for a capacitated supply system with real-time replenishment information
Ma, Weina; Hekimoğlu, Mustafa; Dekker, Rommert - In: International journal of production economics 266 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014440055
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Managing priorities on on-demand service platforms with waiting time differentiation
De Munck, Thomas; Chevalier, Philippe B.; Tancrez, … - In: International journal of production economics 266 (2023), pp. 1-16
Persistent link: https://www.econbiz.de/10014440099
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Influence of dependency between demands and returns in a reverse logistics system
Zerhouni, Hichem; Gayon, Jean-Philippe; Frein, Yannick - In: International journal of production economics 143 (2013) 1, pp. 62-71
Persistent link: https://www.econbiz.de/10009766184
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Capacity planning and allocation for web-based applications
Mohan, Srimathy; Alam, Ferdous M.; Fowler, John W.; … - In: Decision sciences : DS 45 (2014) 3, pp. 535-567
Persistent link: https://www.econbiz.de/10010399007
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Hierarchical multi-skill resource assignment in the telecommunications industry
Barz, Christiane; Kolisch, Rainer - In: Production and operations management : an international … 23 (2014) 3, pp. 489-503
Persistent link: https://www.econbiz.de/10010355679
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Managing a patient waiting list with time-dependent priority and adverse events
Min, Daiki; Yih, Yuehwern - In: RAIRO / Operations research 48 (2014) 1, pp. 53-74
Persistent link: https://www.econbiz.de/10010530246
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On the scheduling of operations in a chat contact center
Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316
Persistent link: https://www.econbiz.de/10011990069