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Stochastic optimization by simulation : convergence proofs for the GI/G/1 queue in steady-state
L'Ecuyer, Pierre - In: Management science : journal of the Institute for … 40 (1994) 11, pp. 1562-1578
Persistent link: https://www.econbiz.de/10001176000
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A normal copula model for the arrival process in a call center
Channouf, Nabil; L'Ecuyer, Pierre - In: International transactions in operational research : … 19 (2012) 6, pp. 771-787
Persistent link: https://www.econbiz.de/10009670811
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Rate-based daily arrival process models with application to call centers
Oreshkin, Boris N.; Réegnard, Nazim; L'Ecuyer, Pierre - In: Operations research 64 (2016) 2, pp. 510-527
Persistent link: https://www.econbiz.de/10011485622
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Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba; L'Ecuyer, Pierre; Shen, Haipeng; … - In: European journal of operational research : EJOR 250 (2016) 2, pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
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Dynamic call center routing policies using call waiting and agent idle times
Chan, Wyean; Koole, Ger M.; L'Ecuyer, Pierre - In: Manufacturing & service operations management : M & SOM 16 (2014) 4, pp. 544-560
Persistent link: https://www.econbiz.de/10010526446
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A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
Thuy Anh Ta; Chan, Wyean; Bastin, Fabian; L'Ecuyer, Pierre - In: European journal of operational research : EJOR 293 (2021) 3, pp. 966-979
Persistent link: https://www.econbiz.de/10012533794