Kumar, Vikas; Amorim, Marlene; Bhattacharya, Arijit; … - In: Supply Chain Management: An International Journal 21 (2016) 2, pp. 157-165
Purpose – This study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains, discuss key issues...
