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Customer co‐creation in servic...
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Schweden
Consumer behaviour
57
Innovation
52
Konsumentenverhalten
52
Customer satisfaction
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
42
Relationship marketing
42
Dienstleistungssektor
39
Service industry
39
Kundenzufriedenheit
36
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34
Service innovation
32
Theorie
32
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32
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31
Customer integration
25
Kundenintegration
25
Sweden
25
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24
Conjoint analysis
22
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22
Innovation management
22
Innovationsmanagement
22
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20
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20
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20
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20
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20
Quality management
19
Customer experience
15
Customer service
15
Kundenservice
15
Qualitätsmanagement
15
Value creation
14
Betriebliche Wertschöpfung
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12
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Witell, Lars
14
Gustafsson, Anders
11
Edvardsson, Bo
5
Elg, Mattias
4
Kristensson, Per
4
Gremyr, Ida
2
Herrmann, Andreas
2
Johansson, Elisabeth
2
Johnson, Michael D.
2
Löfgren, Martin
2
Poksinska, Bozena
2
Andersson, Pernille K.
1
Cronemyr, Peter
1
Dahlgaard-Park, Su Mi
1
Davidsson, Nina
1
Eklund, Jörgen
1
Engström, Jon
1
Friman, Margareta
1
Hellström, Andreas
1
Huber, Frank
1
Kowalkowski, Christian
1
Löfberg, Nina
1
Meiren, Thomas
1
Pedersen, Tore
1
Pettersen, Jostein
1
Roos, Inger
1
Rönnbäck, Åsa
1
Sandén, Bodil
1
Schäfer, Adrienne
1
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1
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International journal of quality and service sciences
4
The TQM journal : the international review of organizational improvement
3
Journal of retailing and consumer services
2
Managing service quality : MSQ ; an international journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Innovation of strategic reflexivity
1
International journal of services technology and management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
The handbook of innovation and services : a multi-disciplinary perspective
1
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ECONIS (ZBW)
21
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1
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
2
Let the music play or not : the influence of background music on consumer behavior
Andersson, Pernille K.
;
Kristensson, Per
;
Wästlund, Erik
; …
- In:
Journal of retailing and consumer services
19
(
2012
)
6
,
pp. 553-560
Persistent link: https://www.econbiz.de/10009655509
Saved in:
3
Theory of attractive quality and life cycles of quality attributes
Löfgren, Martin
;
Witell, Lars
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 235-246
Persistent link: https://www.econbiz.de/10008938672
Saved in:
4
Identifying ideas of attractive quality in the innovation process
Witell, Lars
;
Löfgren, Martin
;
Gustafsson, Anders
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10008938680
Saved in:
5
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
6
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
7
Any way goes : identifying value constellations for service infusion in SMEs
Kowalkowski, Christian
;
Witell, Lars
;
Gustafsson, Anders
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10009734103
Saved in:
8
The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services
Pedersen, Tore
;
Friman, Margareta
;
Kristensson, Per
- In:
Journal of retailing and consumer services
18
(
2011
)
5
,
pp. 471-475
Persistent link: https://www.econbiz.de/10009300053
Saved in:
9
Customers' experiences of co-creation during service innovation
Sjödin, Carina
;
Kristensson, Per
- In:
International journal of quality and service sciences
4
(
2012
)
2
,
pp. 189-204
Persistent link: https://www.econbiz.de/10009573201
Saved in:
10
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
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