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Service industry
Consumer behaviour
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Beziehungsmarketing
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Dienstleistungssektor
9
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8
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Flüchtlinge
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Experiential consumption spheres
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Facial display
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Finsterwalder, Jörg
7
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2
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Baker, Virginia
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1
Cheung, Lilliemay
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Corus, Canan
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Fisk, Raymond P.
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Foote, Jeff
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Pöppel, Jürgen
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
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When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
Saved in:
2
Refugee influx : repercussions and research agenda for service scholars
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 177-176
Persistent link: https://www.econbiz.de/10011729832
Saved in:
3
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
4
An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria
;
Foote, Jeff
;
Finsterwalder, Jörg
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
Saved in:
5
Developing a film-based service experience blueprinting technique
Pöppel, Jürgen
;
Finsterwalder, Jörg
;
Laycock, Rebecca A.
- In:
Journal of business research : JBR
85
(
2018
),
pp. 459-466
Persistent link: https://www.econbiz.de/10011815618
Saved in:
6
Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
Saved in:
7
Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke
;
Fisk, Raymond P.
;
Kabadayi, Sertan
; …
- In:
Journal of public policy & marketing
40
(
2021
)
2
,
pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
Saved in:
8
A systematic literature review of service-related research on refugees
Subramanian, Ilayaraja
;
Finsterwalder, Jörg
;
Hall, …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 908-939
Persistent link: https://www.econbiz.de/10013407619
Saved in:
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