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Case analysis II: Mohalla Clinic : a case on healthcare service operations and quality

Gupta, Parul - In: Vision : the journal of business perspective 27 (2023) 4, pp. 556-559

Persistent link: https://www.econbiz.de/10014365977

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: International Journal of Bank Marketing 34 (2016) 5, pp. 606-622

Purpose – In today’s world, with increased competition, service quality has become one of the most popular areas of academic investigation. The purpose of this paper is to examine the impact of various service quality variables on the overall satisfaction of customers and compare the private...

Persistent link: https://www.econbiz.de/10014760644

Resolving complaints online : development and validation of customers' perceived webcare scale

Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280

Persistent link: https://www.econbiz.de/10013284044

Impact of service quality on customer satisfaction in private and public sector banks

Paul, Justin; Mittal, Arun; Srivastav, Garima - In: The international journal of bank marketing : IJBM 34 (2016) 5, pp. 606-622

Persistent link: https://www.econbiz.de/10011606120

Service quality, consumer satisfaction and loyalty in hospitals : thinking for the future

Meesala, Appalayya; Paul, Justin - In: Journal of retailing and consumer services 40 (2018), pp. 261-269

Persistent link: https://www.econbiz.de/10011801977

Service failure and problems : internal marketing solutions for facing the future

Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311

Persistent link: https://www.econbiz.de/10011801993

Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes

Manu C; Sreejesh, S.; Paul, Justin - In: International journal of hospitality management 96 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012585701

Special issue: retailing and consumer services at a tipping point : conceptual frameworks and theoretical models

Paul, Justin (ed.); Rosenbaum, Mark (ed.) - 2020

Persistent link: https://www.econbiz.de/10012238483

Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes

Akhtar, Nadeem; Siddiqi, Umar Iqbal; Islam, Tahir; … - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 2026-2047

Persistent link: https://www.econbiz.de/10013412136

Healthcare apps' purchase intention : a consumption values perspective

Chakraborty, Debarun; Paul, Justin - In: Technovation : the international journal of … 120 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014476559