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~subject:"Service quality"
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Service quality
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
13
Relationship marketing
13
Dienstleistungsqualität
8
Social Web
8
Social web
8
Brand
6
Brand management
6
Internet marketing
6
Markenartikel
6
Markenführung
6
Online-Marketing
6
Brand image
5
Customer satisfaction
5
Kundenzufriedenheit
5
Markenimage
5
Brand loyalty
4
Customer integration
4
Kundenintegration
4
Markentreue
4
Brands
3
E-commerce
3
Electronic Commerce
3
Motivation
3
Viral marketing
3
Virales Marketing
3
Betriebliche Wertschöpfung
2
Business-to-business marketing
2
Determinants
2
Ehrenamtliche Arbeit
2
Football
2
Fußball
2
Leistungsmotivation
2
Non-profit organizations
2
Nonprofit organization
2
Nonprofit-Organisation
2
Online retailing
2
Online-Handel
2
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English
8
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Fernandes, Teresa
8
Calamote, Ana
1
Cruz, Mariana
1
Cruzeiro, Beatriz
1
Esteves, Fabia
1
Fernandes, Filipa
1
Neves, Sara
1
Pedroso, Rui
1
Pinto, Teresa
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Journal of retailing and consumer services
3
Journal of hospitality marketing & management
1
Journal of marketing theory and practice : JMTP
1
Journal of strategic marketing
1
Service business
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
The role of servicescape as a driver of customer value in experience-centric service organizations : the Dragon Football Stadium case
Fernandes, Teresa
;
Neves, Sara
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 548-560
Persistent link: https://www.econbiz.de/10010489663
Saved in:
2
Unfairness in consumer services : outcomes of differential treatment of new and existing clients
Fernandes, Teresa
;
Calamote, Ana
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 36-44
Persistent link: https://www.econbiz.de/10011433755
Saved in:
3
Customer engagement and loyalty : a comparative study between service contexts
Fernandes, Teresa
;
Esteves, Fabia
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 125-139
Persistent link: https://www.econbiz.de/10011486838
Saved in:
4
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa
;
Pedroso, Rui
- In:
Service business
11
(
2017
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
Saved in:
5
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
6
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
7
Understanding special requests as drivers of customer citizenship behaviors : the mediating role of gratitude and satisfaction
Fernandes, Teresa
;
Cruzeiro, Beatriz
- In:
Journal of marketing theory and practice : JMTP
31
(
2023
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10014301292
Saved in:
8
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
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