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Journal of service research : JSR
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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ECONIS (ZBW)
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Mitarbeiteremotionen als Steuerungsgröße des Dienstleistungserfolges
Hennig-Thurau, Thorsten
;
Paul, Michael
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 363-382)
.
2007
Persistent link: https://www.econbiz.de/10003596216
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How gifts influence relationships with service customers and financial outcomes for firms
Marchand, André
;
Paul, Michael
;
Hennig-Thurau, Thorsten
; …
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011684836
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Frontline employees' display of fake smiles and angry faces : when and why they influence service performance
Lechner, Andreas
;
Mathmann, Frank
;
Paul, Michael
- In:
Journal of service research
25
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013268016
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