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~subject:"Service quality"
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Subject
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Service quality
Consumer behaviour
40
Konsumentenverhalten
39
Relationship marketing
28
Beziehungsmarketing
26
Innovation
16
Dienstleistungsqualität
15
Customer satisfaction
14
Dienstleistungssektor
13
Kundenzufriedenheit
13
Service industry
13
Virtual reality
11
Virtuelle Realität
11
Customer integration
10
Customer service
10
Kundenintegration
10
Innovation management
9
Innovationsmanagement
9
marketing
9
Lieferantenmanagement
8
Social Web
8
Social web
8
Supplier relationship management
8
Kundenservice
7
Online retailing
7
Online-Handel
7
Dienstleistung
6
Internet marketing
6
Online-Marketing
6
Robot
6
Roboter
6
Services
6
Artificial intelligence
5
Betriebliche Wertschöpfung
5
Customer experience
5
Customer value
5
Kundenwert
5
Lieferkette
5
Marketing
5
Supply chain
5
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Online availability
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Undetermined
11
Free
4
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Article
19
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Article in journal
15
Aufsatz in Zeitschrift
15
conceptual-paper
2
research-article
2
Language
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English
19
Author
All
Wetzels, Martin
11
Mahr, Dominik
8
Odekerken-Schröder, Gaby
5
de Ruyter, Ko
4
Becker, Marc
3
Lemmink, Jos
3
Ruyter, Ko de
3
Steins, Mark
3
Grewal, Dhruv
2
Lievens, Annouk
2
Mennens, Kars
2
Van Oerle, Sarah
2
van Birgelen, Marcel
2
Beuningen, Jacqueline van
1
Bloemer, Josée
1
Briker, Roman
1
Brüggen, Elisabeth
1
Carlson, Jamie
1
Ciuchita, Robert
1
Gudergan, Siegfried
1
Huang, Ming-Hui
1
Kalogeras, Nikos
1
Kleijnen, Mirella
1
Kuppelwieser, Volker
1
Malthouse, Edward
1
Mathmann, Frank
1
Noble, Stephanie
1
O'Cass, Aron
1
Odekerken‐Schröder, Gaby
1
Rahman, Syed Mahmudur
1
Russell-Bennett, Rebekah
1
Schillewaert, Niels
1
Streukens, Sandra
1
Wetzels, Ruud
1
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Published in...
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European Journal of Marketing
3
Journal of service management
3
Journal of business research : JBR
2
Journal of retailing
2
Journal of service research
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of Business & Industrial Marketing
1
Journal of service research : JSR
1
Psychology & marketing
1
Service business
1
The journal of services marketing
1
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Source
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ECONIS (ZBW)
15
Other ZBW resources
4
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1
Service experience lies in the eye of the beholder : contextualizing extant literature toward integrating eye-tracking in service research
Wetzels, Ruud
;
Wetzels, Martin
;
Lemmink, Jos
;
Grewal, Dhruv
- In:
The journal of services marketing
38
(
2024
)
9
,
pp. 1117-1131
Persistent link: https://www.econbiz.de/10015207214
Saved in:
2
Individual differences in motivation to praticipate in online panels : the effect on response rate and response quality perceptions
Brüggen, Elisabeth
;
Wetzels, Martin
;
Ruyter, Ko de
; …
- In:
International journal of market research : JMRS ; the …
53
(
2011
)
3
,
pp. 369-390
Persistent link: https://www.econbiz.de/10009160893
Saved in:
3
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
4
Special issue on critical issues in industrial and business-to-business services
O'Cass, Aron
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012026074
Saved in:
5
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
A service science approach for improving healthy food experiences
Mahr, Dominik
;
Kalogeras, Nikos
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
24
(
2013
)
4
,
pp. 435-471
Persistent link: https://www.econbiz.de/10009790187
Saved in:
8
Value co-creation in online healthcare communities : the impact of patients' reference frames on cure and care
Van Oerle, Sarah
;
Lievens, Annouk
;
Mahr, Dominik
- In:
Psychology & marketing
35
(
2018
)
9
,
pp. 629-639
Persistent link: https://www.econbiz.de/10011970122
Saved in:
9
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
10
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
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