The skill of chairing meetings is a key one that can greatly influence personal and organisational effectiveness. However, it is often assumed that people know how to handle meetings by a process of osmosis. Sometimes this is justified but often not, and standards of chairing vary widely. In...

Explains the concept of the Disciplinary Pyramid and its importance. The pyramid is used as a framework for identifying what disciplinary handling skills need to be developed in organizations. Much attention is often paid to the issue at the top of the pyramid (i.e. dismissal) but most...