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Consumption-focused self-expression word of mouth : a new scale and its role in consumer research
Saenger, Christina; Thomas, Veronica L.; Johnson, … - In: Psychology & marketing 30 (2013) 11, pp. 959-970
Persistent link: https://www.econbiz.de/10010206848
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Consumer perceptions of arts organizations' strategies for responding to online reviews
Johnson, Jennifer Wiggins; Song, Chanhoo; Trivedi, Dharti; … - In: International journal of arts management 20 (2017) 1, pp. 4-20
Persistent link: https://www.econbiz.de/10011782129
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How are arts organizations responding to critique in the digital age?
Johnson, Jennifer Wiggins; Preece, Stephen B.; Song, Chanho - In: Arts and the market 6 (2016) 1, pp. 17-32
Persistent link: https://www.econbiz.de/10011580958
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The role of network embeddedness and psychological ownership in consumer responses to brand transgressions
Kuchmaner, Christina A.; Johnson, Jennifer Wiggins; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 129-143
Persistent link: https://www.econbiz.de/10012060950
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In it together : brands benefit after a transgression when perceived as co-owners of the brand community
Kuchmaner, Christina A.; Johnson, Jennifer Wiggins; … - In: Journal of marketing management : JMM ; journal of the … 40 (2024) 3/4, pp. 190-216
Persistent link: https://www.econbiz.de/10014549748
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Social media technology usage and customer relationship performance : a capabilities-based examination of social CRM
Trainor, Kevin J.; Andzulis, James; Rapp, Adam; … - In: Journal of business research : JBR 67 (2014) 6, pp. 1201-1208
Persistent link: https://www.econbiz.de/10010365151
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Understanding social media effects across seller, retailer, and consumer interactions
Rapp, Adam; Beitelspacher, Lauren Skinner; Grewal, Dhruv; … - In: Journal of the Academy of Marketing Science 41 (2013) 5, pp. 547-566
Persistent link: https://www.econbiz.de/10010126682
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A review of social media and implications for the sales process
Andzulis, James Mick; Panagopoulos, Nikolaos G.; Rapp, Adam - In: The journal of personal selling & sales management : JPSSM 32 (2012) 3, pp. 305-316
Persistent link: https://www.econbiz.de/10009579269
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Social media technology use and salesperson performance : a two study examination of the role of salesperson behaviors, characteristics, and training
Ogilvie, Jessica; Agnihotri, Raj; Rapp, Adam; Trainor, Kevin - In: Industrial marketing management : the international … 75 (2018), pp. 55-65
Persistent link: https://www.econbiz.de/10011963372