We argue that the association between technology and wages is context-dependent and that organization-specific differences may moderate this relationship. To test this possibility, we use micro-level data gathered from over 300 U.S. bank branches and examine empirically the association between...

Using data from extensive on-site interviews conducted in 1997, 1998, and 1999, the authors examine trends in job content and earnings in selected jobs in two American banks. Firm restructuring and technological changes resulted in higher earnings for college-educated workers. The banks followed...

We examine the association between different kinds of information technology (IT), work practices, and wages for the job of customer service representative in 303 U.S. bank branches. We test for main effects and for interaction effects between IT and "high-involvement" work practices. Off-line...