Gray markets are unauthorized channels of distribution for a supplier’s authentic products. We study a distribution channel that consists of a supplier who offers all-unit quantity discounts for batch orders to enjoy cost savings, and a reseller who may divert some goods to the gray markets....

Advances in predictive technology such as artificial intelligence have enabled firms to advertise to consumers with personalized product recommendations. This paper builds a monopoly model to study the profitability of deploying such personalized product ads versus generic brand ads at different...

This paper examines frequency loyalty programs in an asymmetric duopoly market where one firm has more service locations than the other. We have analyzed the empirical data from a quasi-field experiment in a duopoly gasoline market where the larger firm initially started a full-scale loyalty...

Al-Ubaydli et al (2020) point out that many research findings experience a reduction in magnitude of treatment effects when scaled, and make a number of proposals to improve the scalability of pilot project findings. While we agree that scalability is important for policy relevance, we argue...

A well-recognized problem in the multitasking literature is that workers might substantially reduce their effort on tasks that produce unobservable outputs as they seek the salient rewards to observable outputs. Since the theory related to multitasking is decades ahead of the empirical evidence,...