Explaining firm decisions made by algorithms in customer-facing applications is increasingly required by regulators and expected by customers. While the emerging field of Explainable Artificial Intelligence (XAI) has mainly focused on developing algorithms that generate such explanations, there...

Many markets have historically been dominated by a small number of best-selling products. The Pareto Principle, also known as the 80/20 rule, describes this common pattern of sales concentration. However, information technology in general and Internet markets in particular have the potential to...

Consumers often learn their preferences as they search. For example, after test driving new cars, a consumer might find she undervalued trunk space and overvalued sunroofs. Preference learning makes search complex because, each time a product is searched, updated preferences affect the value of...